Refund and Return Policy

Refund and Return Policy

At Agld, client satisfaction is foundational. We provide a transparent, user-friendly return window. If you are not completely pleased with your purchase, you are fully covered under our 30-Day Free Return Policy.

1. Return Window Eligibility

You have exactly 30 calendar days from the confirmed carrier delivery date to request a return. To qualify for a full refund, items must remain in their original condition: unused, unwashed, unaltered, and enclosed in the original brand packaging with all tags intact.

2.  Free Shipping on Returns (No Restocking Fees)

  • Return Shipping Fees: $0.00 USD. Agld covers the return shipping label costs entirely.
  • Restocking Fees: $0.00 USD. No hidden handling or administration charges apply to returned stock.

     

3. Comprehensive Step-by-Step Return Process

  1. Initiate Request: Email our support desk at support@agld.shop with your official Order Number (e.g., #AGLD1001) and explicit reason for returning.
  2. Receive Prepaid Label: Once approved, our team will email you a downloadable, trackable Prepaid Return Shipping Label along with specific packing instructions.
  3. Pack & Ship: Securely box your item, attach the printed prepaid label to the exterior, and hand the package to the designated carrier office.

4. Official Return Authorization Address

To guarantee proper package tracking, please do not return parcels to the manufacturer address on the box. All authorized returns must be forwarded to our processing facility at:

Agld Processing Centre:
04' LEVEL 2 SUITE 2 6A GLEN STREET, MILSONS POINT, NSW, 2061, Australia

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment immediately upon arrival. If an item arrives broken, flawed, or different from your ordered product, alert us via support@agld.shop within 48 hours. Include clear photographs of the defect. We will immediately issue a priority replacement or full refund at zero extra cost to you.

6. Refund Processing and Window

Upon receipt and inspection of your package at our center, we will issue a confirmation email regarding status approval. Approved refunds are processed and credited back within 10 business days directly to your original payment method (Credit Card or digital wallet). Please allow brief structural clearance periods for your bank or credit card company to reflect the balance.

7. Product Exchange Framework

The fastest way to exchange an item for a different size or model is to initiate a free return on your current product. Once authorized and returned, please execute a separate purchase for the new variation.